Privacy Policy – How LS2 Game Protects Your Data

1 Who We Are

This Privacy Policy applies to ls2game.pro and the LS2 Game mobile application (collectively referred to as "ls2 game", "we", "our" or "us"). LS2 Game is an online gaming and sports betting platform serving adult players in Pakistan. The platform operates in PKR and is accessible via web browser and Android app.

For the purposes of this policy, "you" or "the player" refers to any individual who visits ls2game.pro, creates an account, deposits funds, or uses any feature of the platform. By using ls2 game you confirm that you have read this Privacy Policy and agree to the practices described within it.

If you have any questions or concerns about how your data is handled, you can reach our team at any time through the live chat function on the website or within the app.

2 Data We Collect

We collect personal information in two main ways: information you give us directly, and information collected automatically as you use the platform.

Information you provide directly:

• Registration details: Full name, date of birth, email address, mobile phone number and a chosen username and password.
• Identity verification: Where required, a copy of your CNIC or other government-issued identity document and a selfie or proof of address. This is used to confirm your identity and age.
• Payment information: Mobile wallet account references (JazzCash, Easypaisa), Raast IDs, bank account details or card details as relevant to the payment method you choose. Full card numbers are processed by our payment partners — not stored on our servers.
• Communications: Messages you send through live chat, support tickets or email correspondence with our team.

Information collected automatically:

• Device and technical data: IP address, device type, operating system version, browser type, screen resolution and mobile network operator.
• Usage data: Pages visited, features used, games played, bets placed, session durations, login timestamps and navigation patterns within the platform.
• Transaction data: Full records of deposits, withdrawals, bonus claims, game results and betting history associated with your account.
• Cookie and tracking data: As described in Section 5 of this policy.

3 How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We do not collect information speculatively or retain it longer than necessary. Here is how your data is used:

• Account management: Creating and maintaining your player account, verifying your identity and age, processing logins and keeping your account secure.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other approved methods. Every transaction is logged for your records and for our own financial compliance requirements.
• Customer support: Responding to your queries, resolving disputes, processing responsible gaming requests and handling complaints in a timely manner.
• Platform improvement: Analysing usage patterns to improve game selection, site performance, app stability and the overall player experience — including during high-traffic periods such as PSL match days and T20 tournaments.
• Fraud prevention and security: Detecting and preventing unauthorised account access, bonus abuse, money laundering, cheating and other activities that violate our Terms and Conditions.
• Responsible gaming: Monitoring for patterns that may indicate problematic gambling behaviour and enabling the delivery of responsible gaming tools and reminders where appropriate.
• Marketing communications: Sending you information about promotions, new games, deposit bonuses and platform updates — but only where you have not opted out. You can manage these preferences from your account settings at any time.
• Legal obligations: Retaining records and providing information where required by applicable law or in response to valid legal requests.

4 Sharing & Third Parties

LS2 Game does not sell your personal data. We share your information only in the following limited circumstances, and always with appropriate safeguards in place:

• Payment processors: Your PKR transaction data is shared with the relevant payment provider (for example JazzCash or Easypaisa) solely to process your deposit or withdrawal. These providers operate under their own strict privacy and security standards.
• Identity verification providers: Where we need to verify your identity or age, your CNIC details and supporting documents may be processed by a third-party verification service operating under a confidentiality agreement with ls2 game.
• Fraud and security services: Technical data including IP addresses and device identifiers may be shared with fraud detection providers to protect the platform and its players from malicious activity.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance. This data cannot be used to identify individual players.
• Legal and regulatory requirements: We may disclose your information to relevant authorities where required by applicable law, a valid court order, or to protect the rights and safety of ls2 game and its players.

All third-party providers that process personal data on our behalf are required to do so only for the specified purpose and under confidentiality obligations. We do not allow them to use your data for their own marketing purposes.

5 Cookies & Tracking

ls2game.pro uses cookies and similar tracking technologies to ensure the platform works correctly, to remember your preferences, and to improve your experience. Here is what we use and why:

• Essential cookies: These are required for the website to function. They handle session authentication, security tokens and load balancing. You cannot opt out of essential cookies while using the platform.
• Preference cookies: These remember your settings — such as your preferred language, display preferences and notification choices — so you do not have to re-enter them each visit.
• Analytics cookies: We use anonymised analytics to understand how players navigate the site, which pages load slowly, and where the experience can be improved. Individual players are not identified through analytics data.
• Security cookies: Short-lived cookies used to detect bots, prevent cross-site request forgery (CSRF) and protect your account during authenticated sessions.

Most modern browsers allow you to view, manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect your ability to log in or use certain features of the platform.

The ls2 game Android app uses equivalent local storage and session identifiers in place of browser cookies — these serve the same functional and security purposes described above.

6 Data Security

Keeping your personal and financial data secure is something we take seriously. The technical and organisational measures we have in place include:

• TLS encryption: All data in transit between your device and our servers is encrypted using current TLS standards, making it unreadable to anyone intercepting the connection.
• Password hashing: Account passwords are never stored in plain text. We use strong cryptographic hashing so that even internally, no one can read your password.
• Access controls: Access to personal data within ls2 game is restricted to staff who genuinely need it to perform their role. All access is logged and reviewed.
• Payment security: Full payment card and wallet credentials are handled by PCI-DSS compliant payment processors. LS2 Game only receives tokenised references — not full account numbers.
• Two-factor security prompts: Unusual login behaviour — such as a new device or location — may trigger an additional verification step to protect your account.
• Regular security reviews: We conduct periodic internal reviews of our data handling practices and technical infrastructure to identify and address vulnerabilities.

Despite these measures, no online platform can guarantee 100% security. We ask that you also play your part by keeping your password strong and unique, not sharing your login credentials with anyone, and contacting us immediately if you notice any suspicious activity on your account.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure to comply with our internal obligations. Specifically:

• Account and identity data is retained for the lifetime of your account plus a period of up to 5 years after closure, to allow for any disputes, chargebacks or audit requirements to be resolved.
• Transaction records including all PKR deposits, withdrawals and game results are retained for up to 7 years to meet standard financial record-keeping practices.
• Support communications are retained for up to 3 years to provide context for any returning queries or ongoing disputes.
• Analytics data is aggregated and anonymised, and therefore has no fixed deletion schedule as it cannot be linked back to individual players.

When data is no longer required it is securely deleted or anonymised. You may request early deletion of your personal data by contacting support — subject to any legal or compliance obligations that require us to retain certain records for a specified period.

8 Your Rights

You have meaningful rights over your personal data held by ls2 game. These rights can be exercised by contacting our support team through live chat or by raising a support ticket from within your account:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal details are inaccurate or out of date — such as a phone number or email address — you can ask us to correct them. Some details can be updated directly from your account settings.
• Right to deletion: You can request that we delete your personal data. We will action this where no legal retention obligation prevents it. Note that transaction records may need to be retained for a period even after an account is closed.
• Right to restrict processing: In certain circumstances you may ask us to limit how we use your data — for example, while a dispute is being investigated.
• Right to data portability: You can request your data in a structured, machine-readable format to transfer to another service where technically feasible.
• Right to withdraw consent: Where we rely on your consent to process data — such as for marketing communications — you can withdraw that consent at any time from your account notification settings.

9 Children's Privacy

LS2 Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step during registration, and we may request additional proof of age — such as a CNIC copy — at any point.

If you believe a minor has registered on our platform or that their data has been collected in error, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and securely deleting any data associated with it.

Parents and guardians are encouraged to use device-level parental controls to restrict access to online gaming platforms and to have open conversations with young people about responsible use of the internet and financial services.

10 Policy Updates

We may update this Privacy Policy from time to time as our platform evolves, as new services are introduced, or as legal requirements change. When we make material changes, we will notify registered players via email or an in-app notification before the updated policy takes effect.

The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this page periodically so that you are always aware of how your data is handled.

Continued use of ls2game.pro or the LS2 Game app after a policy update has been communicated constitutes your acceptance of the revised terms. If you do not agree with any change, you have the right to close your account before it takes effect and request deletion of your data as described in Section 8.

For any privacy-related questions that are not answered by this policy, please reach out to our support team. We are available 24 hours a day through live chat and are happy to help clarify anything that is not immediately clear.